Customers today are passionate fans of properly designed self-service. In response, I've developed specific, reliable rules, based on customer experience design principles, customer service best ...

A microservices architecture requires a carefully constructed group of individual components that work together with efficiency. Modular components depend on each other to build a larger application.

Within the world of SOA, services are the building blocks, and at the lowest level of the stack. SOA is an architectural style supporting loosely coupled services that enable the construction of many ...

Google Buzz: revolution, evolution, or devolution? Many of you have asked me for my take. So here’s how it stacks up against my five next-generation product & service design principles — the ...

*My, that's indeed very interesting and well thought-through! Where's the subsection about covertly surveilling the entire population's websurfing and email? *Oh wait, maybe that's not classifiable as ...