SAP's CX pursuits are flying under the radar - but does that mean SAP lacks a CX strategy or commitment? Check out my review of SAP's latest CX moves, including a catchup with Ritu Bhargava, President ...

Although it’s hardly surprising that SAP’s CX offering now includes an AI toolkit, the announcement could almost have been lost in the tidal wave of business AI announcements pouring out of ...

“These new AI capabilities within the SAP CX portfolio will allow businesses to unlock their full potential, improve customer loyalty, solidify themselves as industry leaders and reap the ...

The company rolled out its latest generative AI features in its SAP CX suite, designed to streamline customer service and marketing tasks and provide businesses with comprehensive insights ...

SAP today at its CX Live virtual event introduced generative artificial intelligence capabilities across the SAP Customer Experience portfolio, including SAP's natural-language generative AI copilot ...

Outreach has announced a new integration with SAP Sales Cloud. SAP using the Outreach platform internally, and the ...

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week. Every software ...

“These new AI capabilities within the SAP CX portfolio will allow businesses to unlock their full potential, improve customer loyalty, solidify themselves as industry leaders and reap the ...

Haldy-Sellmann said that SAP is partnering with energy industry customers to prioritize relevant scenarios where GenAI will deliver business value through the company’s solutions including SAP ...

A recent report sponsored by SAP CX found that virtually all (99%) business leaders believe customer data should be integrated into business processes and is a competitive advantage. But a mere 2% of ...

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