Shoppers are increasingly exploiting return policies with various scams to defraud companies, and it is costing retailers billions. While retailers have tried to mitigate returns, they amounted to ...

Retailers are bracing for a record wave of merchandise boomeranging back to stores and warehouses, with returns expected to approach $850 billion in value this year. At the same time, a growing share ...

Some retailers have cracked down on the timeframe customers can return in-store purchases on major appliances, like refrigerators, dishwashers and washers and dryers. Major retailers like Walmart and ...

IRVINE, Calif.--(BUSINESS WIRE)--Appriss Retail, a leading provider of data and analytics solutions for reducing retail losses and combating return and claim fraud, has released the annual 2024 ...

The impact of retail returns on profitability continues to pose a challenge for retailers. In 2024 alone, consumers returned $685 billion worth of products —13.21% of total retail sales—with $103 ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like “no receipt, no returns” can sour loyal ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...