Fixing patient no-show problem requires effective communication strategies to reduce missed appointments and improve healthcare revenue and ...

Dismiss a Problem? Patient in 10 Safe Steps Most clinicians have dealt with a dissatisfied or noncompliant patient. But how do you end the relationship without putting yourself at risk? Providers may ...

Every healthcare leader is thinking about burnout. Providers and administrators are overwhelmed by staffing shortages and other morale strains, which we know are compromising patient experience ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

In any given year, approximately 3.5 million Americans experience homelessness, 39 percent of whom are children. Why we allow so many people to live in abject poverty and desperation is an indictment ...

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

The following is a guest post from Mark LaRow, CEO of patient matching company Verato. For more than two decades, HIPAA has protected a patient’s rights to his or her medical records. But a patient’s ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Most of the issues associated with patient record matching stem from a lack of standards and ...

Contact center solutions for the health network need to have better outreach and call handling to ensure payment-related queries are answered. Patient problems should be resolved by having automated ...