An efficient patient portal can make a positive difference in a patient's care experience. Patient portals not only allow health systems to meet patients where they are, but also gives them more ...

Patient portals can make or break a positive care experience. As the healthcare sector begins to embrace the idea of patients as consumers, having an efficient and easy to use patient portal is a ...

When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance ...

In today’s rapidly evolving healthcare landscape, patients are seeking more than just effective treatment. They want and even demand comprehensive, personalized and delightful experiences. For ...

1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

Please provide your email address to receive an email when new articles are posted on . Creating the ideal patient experience begins with developing a good team culture. Every part of the patient’s ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Healthcare is evolving from one-size-fits-all to personalised, data-driven care. How does this improve patient outcomes, reduce costs and empower individuals?

The state accounted for nearly a third of the top 100 hospitals nationally in the inaugural rankings based on CMS data in four categories: patient outcomes, best practices, value and patient ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

Earlier this summer, the Centers for Medicare and Medicaid Services (CMS) received an important signal from the health policy community: Just as patient-centricity has become an expectation for ...