Vodafone continues to have the highest proportion of customer complaints to the Telecommunications Industry Ombudsman (TIO), according to the latest statistics, but Optus has reported a significant ...

Optus has entered an enforceable undertaking to overhaul its telemarketing systems following an investigation held by the Australian Communications and Media Authority (ACMA). The investigation found ...

The telco pushed out its message — a small triumph over its major rivals Telstra and Optus — on Wednesday in response to the latest telecommunications ombudsman's report, which shows that consumer ...

Complaints about Optus have also skyrocketed, rising 35 per cent to more than 40,600 complaints last year. Meanwhile, almost half of the complaints about internet quality and 58 per cent of complaints ...

FROM bad customer service to outrageous data charges, Australian telcos have really annoyed consumers. This is who’s copping the most complaints. The results show that Telstra is currently leads the ...

Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent in 2011-12, according to the Telecommunications Industry Ombudsman (TIO). Optus complaints ...

TELSTRA is still suffering from its national phone network outages, with the telecommunications ombudsman confirming complaints are on the rise. Despite common perceptions, Australia’s most popular ...

Despite common perceptions, Australia’s most popular phone provider attracted more complaints than its competitors Vodafone and Amaysim, and more than the industry average, in figures released this ...