Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For any organization to operate efficiently and effectively, it must be managed properly.

Research suggests the practice of self-management can be beneficial to service operations. However, the self-management concept has received relatively little use in the service industry. This article ...

Opinions expressed by Digital Journal contributors are their own. One name that stands out in the rapidly evolving information technology operations management world: Piradeepan Nagarajan. As a senior ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

This is a preview. Log in through your library . Abstract This paper reports on research in eight major UK hospitality companies in relation to the 'first-line multi-unit management' level, commonly ...

Caliel was previously with Invensys from 1993 to 2006, latterly as Chief Executive of Invensys Process Systems, the largest of the predecessor companies that were brought together to form Invensys ...

Operations management is a multi-disciplinary field that focuses on managing all aspects of an organization’s operations. The typical company carries out various functions as a part of its operation.

Leading Analyst Firm IDC ranks SolarWinds No. 1 in Network Management Software market share for the third year in a row; Leading Analyst Firm Gartner ranks SolarWinds No. 2, 3, and 4 across ITOM ...