There has been much discussion over offshore call center outsourcing. Sometimes the focus is the effect on jobs, other times the focus is the quality of customer service. I wrote about customer ...
The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...
On March 26, 2026, the Federal Communications Commission (FCC or Commission) adopted a Notice of Proposed Rulemaking (NPRM) seeking comment on a comprehensive set of proposed rules restricting service ...
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