Every company deploying an AI voice agent has made the same bet, whether they realize it or not. They’ve let the model design their customer conversation. The goals are clear: collect the caller’s ...

Kustomer, the AI-native customer experience platform, announced the launch of Conversation Intelligence and AI QA. These two new, native capabilities, built on top of AI Attributes, give customer ...

The messages people type into popular AI chatbots do not always vanish once the conversation ends. On many consumer services, those exchanges can be used to help train future versions of the ...

Apurv Agrawal, CEO & Co-founder, SquadStack.ai For years, sales at scale has followed a familiar playbook: define a script, ...

Voice assistant and conversational AI agent developer PolyAI Ltd. today announced the release of Dialog-RSN-1, a voice dialog artificial intelligence model capable of directly perceiving and ...

This article has been updated with comment from lead counsel in the Raine family’s wrongful death lawsuit against OpenAI. OpenAI said Tuesday it plans to route sensitive conversations to reasoning ...

OpenAI today released new conversational models, called GPT-Live-1 and GPT-Live-1 mini, claiming that they sound more natural and can handle turn-taking better. These are full-duplex models, meaning ...

Phonely Ltd. today announced the launch of Alma, a large language artificial intelligence model built for voice agents, trained on more than 10 million real phone conversations. The company said many ...

Alibaba launched on Friday two new artificial intelligence models — Qwen-VL and Qwen-VL-Chat — the company says can understand images and carry out more complex conversations. One example Alibaba gave ...