Evaluating adding PSTN calling to Microsoft Teams? There’s a range of options, from Microsoft’s own phone feature set to integrating third-party calling solutions from a unified communications as a ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Ilya Bukshteyn, corporate vice president of Microsoft Teams calling, devices and premium experiences at Microsoft, used his ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...

Teams Connect brings calling, texting, call recording, a receptionist console, and contact center tools directly into Microsoft Teams. Teams Connect was built for the way people work today. It’s a ...

Slack and Microsoft Teams are the leading platforms for internal corporate communication. While both offer powerful features, ...

Microsoft now supports SMS messaging in Teams Chat, meeting a highly-requested user need. Teams users had been disappointed by the lack of SMS support, yet now have a reason to stay. SMS support is ...

Skype will ring for the last time on May 5 as owner Microsoft retires the two-decade-old internet calling service that redefined how people connect across borders. Shutting down Skype will help ...