Elyssa is a digital news producer for CBS Chicago. She covers breaking news and manages the station's social media presence. CHICAGO (CBS)-- Metra reported a systemwide outage on the Ventra app ...

CHICAGO — Tickets for Metra’s popular Holiday Trains go on sale at noon on Monday. The beloved decorated trains are filled with holiday characters, and will run on five rail lines this December.

Some big changes are coming throughout Metra’s system, including on its busiest line. According to the agency, ticket windows at stations on the Metra BNSF line officially closed for good on Monday, ...

CHICAGO (WLS) -- The Ventra app outage expanded on its second day and impacted Chicago Transit Authority, Metra and Pace passes and tickets, Ventra said. The outage comes one day after Metra rolled ...

Thursday marks an epic shift in how Metra does business. The commuter railroad will slim its 10-zone system to four and shake up fares in the process. It also will end in-person ticket sales and ...

Tickets go on sale Wednesday for this year’s Metra holiday trains, where Metra riders can meet Santa and Mrs. Claus, as well as other holiday characters. Holiday trains will run on the Metra Electric, ...

It's a feat only Santa Claus could pull off. In 2022, Metra offered a holiday train on just one route - the Metra Electric Line. This year, Santa's commuting on five train lines in the same season.

Editor's Note: The video in this story is from a previous report. Metra riders may have been charged, in some cases repeatedly, for tickets they never received amid ongoing issues with the Ventra app.

CHICAGO (WLS) -- It was a rocky morning yet again as the Ventra ticketing app crashed for Metra riders during the morning commute. Metra is apologizing to its customers again. They said the Ventra app ...

Metra riders are in for a slew of changes in February. New fares will be taking effect, along with changes to the way riders can buy tickets. A program that cut fares on lines to the south and ...

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