When a warehouse manager suspects poor system performance, the first step is typically to check the real data. Unfortunately, more than 50% of the time, system performance is measured incorrectly.

One of the largest line items in most corporate security budgets is expense for what I call “Security Operations” and what others may refer to as “guard force” costs. I am often amazed at the answers ...

How should you measure the success of your service operation? What are the Key Performance Indicators that you can use to judge the performance of both your customer service reps and your service ...

There is an old saying in business: “it is difficult to improve what you do not measure.” That philosophy has lead many fleets to develop KPIs — Key Performance Indicators. What exactly are KPIs? They ...

A presidential mandate to improve truck fuel economy was accomplished with the stroke of a pen last month, but figuring out how to measure that improvement will be far more complicated. And if ...

In my last column, I discussed fitting your operations goals into your company goals. A local business CEO asked me a great question about that. How do you teach operations and measure the results?

With the emergence of ChatGPT and generative AI technologies, there is a lot of buzz around AI in every aspect of the marketing world, from tools to processes and use cases. As a marketing leader, ...