Marriott is preparing to deploy an AI tool that should automate the complicated task of hotel room assignment for front desk ...

One Marriott front desk employee is giving customers a look behind the curtain by showing how the computer system that facilitates the making and changing of reservations and check in works.

Marriott Corp. is fomenting a small revolution in customer service: It’s abolishing check-ins at the front desk. By this summer, customers at eight South Florida Marriott hotels from Palm Beach ...

including at the front desk.” Marriott said the so-called “contactless arrival kiosks” are meant to ease customers’ fears about getting COVID-19 by interacting with hotel staff.

Marriott will launch a new feature on its app ... with your requested items before you arrive. While the text-the-front-desk tool is a welcome time-saver, it’s hardly the only technology that ...

They will include employees that perform various jobs, from housekeepers to bellhops to front desk agents. Rachel Gumpert, press secretary for UNITE HERE, says of the 20,000 Marriott employees ...

Ever wondered what the person at the front desk is really thinking when checking ... Front Office Manager at Residence Inn/Courtyard by Marriott Phoenix Downtown. Need a break?

According to the lawsuit, Gonzalez, who is a Marriott rewards member, said she was "surprised when the front desk clerk required that she sign a two page 'NO PARTY' Policy form in order to check ...