Workforce planning is about strategically preparing for potential skill gaps you may have in the future, whether from internal promotions, retirements or turnover. The key to doing this successfully ...

An aligned workforce is a happy, engaged workforce. Unfortunately, alignment between an organization and its employees doesn’t come naturally -- it takes planning, hard work and communication. Think ...

The success and failure rate of large-scale change initiatives is widely debated, as noted in the Harvard Business Review (registration required). Estimates are all ...

I have written extensively in previous blogs about talent management at the individual level, such as identifying A-, B-, and C-level performers and how to reward their performance appropriately ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...