To celebrate companies leading the way, Newsweek is proud to present the inaugural AI Impact Awards 2025. These awards honor ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Regularly solicit customer feedback to ensure that ... back quickly and in good working order can help improve the perception of your overall service levels. If possible, offer customers loaner ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. At such a critical moment in US history, we need ...

Every business strives to grow return on investment (ROI), but often misses the golden insights hiding in plain sight. That’s where customer surveys will give you information about crucial aspects of ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with them, without seeming robotic.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Focus on ‘customer protection’ and grievance redressal should not override the role of customer interaction and experience ...

The good news is consumers and restaurant operators are not completely at odds. Consumers agree that automation has its place ...