If IDC is right, 2018 spending will be in the area of $1.6 billion for hosted contact centers. Not surprisingly, much to be gained by linking CRM to the call center. That isn’t for everyone ...

Call Center: What kinds of call center systems or applications best lend themselves to a hosted configuration? Vin Deschamps: The answer here is really Aspencore network ...

"A hosted call center isn't as secure as my on-premise software." "A cloud call center can't scale to meet seasonal demands." "It won't integrate with my CRM." These are just a few of the common ...

especially when the call centers lack a common hosted infrastructure. Without a common hosted infrastructure: Agents can’t deliver consistent customer service because they lack the same set ...

You don't need as many IT people for the care and feeding of the system," says Steve Kowarsky, executive vice president for contact center solution provider CosmoCom. "Going to a hosted model is one ...

NEW YORK, May 12, 2010 /PRNewswire via COMTEX/ — Verizon’s technology strength and leading market position have earned it the leading spot on global analyst firm Ovum’s list of top hosted contact ...

Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...

The offering is available immediately across Lumos Networks' Mid-Atlantic footprint. "Hosted Call Center allows our customers to offload the expense and management of a call center PBX ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...