Business Wire

Genesys Ranked as a Leader in Cloud Contact Center Report by Top Analyst Firm

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...
TMCnet

Genesys Reports Strong First Quarter Momentum as Enterprises Scale Agentic Experience Orchestration

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced strong first quarter momentum for fiscal year 2027 (Feb. 1 - Apr. 30, 2026), driven by continued enterprise ...
Business Wire

Genesys Recognized as a Leader in Frost Radar™: Workforce Engagement Management, 2025 Report

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 ...
Business Insider

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience

Organizations must unlock the new paradigm of personalized, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations ...
CMS Wire

Genesys Report Finds Most CX Leaders ID AI as Crucial, but Agree Orgs Lack Expertise to Adopt

SAN FRANCISCO, September 19, 2024 – A new research report from Genesys® found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) ...
Business Insider

Genesys Cloud CX Achieves FedRAMP Authorization to Enable Government Agencies to Transform Customer Experience

U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys SAN FRANCISCO, July 6, 2023 /PRNewswire/ -- Genesys®, a leader ...
Nasdaq

Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...
No Jitter

Genesys boasts rising Cloud platform revenues

Genesys highlighted several customers, including a large financial institution in Brazil, Banco Bradesco, which used Genesys Cloud to reduce its cost to serve by 30%. By using CX Cloud from Genesys ...
MarketWatch

2025 Contact Center as a Service Worldwide Market Share Report | NICE, Genesys, Amazon Connect, and Five9 Lead Global Rankings by Seats and Revenue - ResearchAndMarkets.com

The "2025 Contact Center as a Service Worldwide Market Share Report" has been added to ResearchAndMarkets.com's offering. This report is the foremost resource for vendors, investors, analysts, and ...
Nasdaq

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
No Jitter

Genesys Cloud AI Studio Builds a Foundation for Agentic AI

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...