At G-Force 2015, Genesys launched well-stocked app integration marketplace, and reported that Microsoft is deploying a global cloud-based contact center. Last week I spent three days in beautiful ...

MINNEAPOLIS--(BUSINESS WIRE)--Avtex, a TTEC Digital company, announced today its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly ...

Panviva and Genesys Customer Experience Platform offering to deliver omnichannel knowledge for highly regulated industries “We are thrilled to be part of the Genesys AppFoundry ecosystem allowing ...

ST. LOUIS--(BUSINESS WIRE)--Textel has announced their cloud-based business texting platform is a Premium App now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace ...

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their ValidSoft's Trusted eXperience subscription included on their Genesys invoice, thereby simplifying vendor ...

Marketplace of business applications focused 100% on customer experience; IST leverages industry-leading Genesys Customer Experience Platform to deliver world-class solutions IST has launched ...

LONDON and NEW YORK, Sept. 5, 2023 /PRNewswire/ -- PolyAI, a global leader in conversational artificial intelligence (AI), today announced its Customer-Led Voice Assistant is now available on the ...

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation capabilities SightCall, a global leader of augmented reality ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Awaken Intelligence, a contact center scripting and analytics company, has added its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, on Genesys's AppFoundry, a ...