Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end-to-end customer journeys with turnkey personalization, automation and prediction SAN FRANCISCO, Sept. 28, 2022 ...

SAN FRANCISCO, December 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal ...

Genesys has submitted a confidential draft registration for an initial public offering (IPO), signaling confidence in its ability to leverage AI-driven innovations and strengthen its leadership in the ...

Powered Experience Orchestration, today announced that Olivier Jouve, chief product officer, will retire from the company ...

SAN FRANCISCO, October 08, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape™: Worldwide ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), ...

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...

For customer experience and contact center leader Genesys, the use of artificial intelligence (AI) is increasingly at the foundation of all its services. At the company's Xperience '22 conference ...

PE-backed Genesys to buy Pointillist and Exceed.ai Genesys, which is backed by Hellman & Friedman, Permira and TCV, has agreed to acquire Pointillist, an AI-driven customer journey orchestration and ...

Commerce.AI’s session, titled “Forget bots: Agentic voice AI is running in production on Genesys and saving millions,” will take place on Tuesday, September 9, at 1:30 p.m. in ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

SAN FRANCISCO--(BUSINESS WIRE)--Steinberg Diagnostic Medical Imaging (SDMI), a leading outpatient radiology provider in Southern Nevada, has redefined both patient and employee experiences through ...