Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

We recently named Freshdesk an Editors' Choice tool in our best helpdesk software roundup. That's because Freshdesk recently underwent a makeover, nicknamed "Freshdesk Mint," that provides users with ...

4 Freshdesk Updates That Will Improve Your Helpdesk Support Freshdesk Mint features a redesigned user interface, faster navigation between tickets and data input, a component-based structure that ...

In this article, we will give you step-by-step instructions on how to add new agents to the system, group those agents together, create canned responses for common ticket issues, merge tickets, and ...