I am a Customer Experience Futurist, Author and Keynote Speaker. The uncertainty, chaos and worry of the past two years have been difficult for everyone. But employees in customer-facing roles ...

Customer centricity or employee centricity: You don’t get to pick just one. Your Customer Is The Star: An eBook From Forbes How to make Millennials, Boomers and everyone in between fall in love ...

Still, many organizations fail to see the overlap between employee outcomes and customer satisfaction. They perpetuate an ongoing cycle of siloed thinking, fragmented measurements, and lackluster ...

For example, companies that excel at customer experience have one and a half times more engaged employees than companies with a record of poor customer experience. The Experience Mindset ...

That was the case for one customer in in Arvada, Colorado, when a Costco employee with a badge name "Tison" asked the man who refused to wear a face covering to leave the establishment.

A Walmart employee is out of a job after being accused of launching a racist tirade against a Black customer and calling him a racial slur, the company said Monday. The customer told KABC-TV he ...

Still, you might wonder about the wisdom of a customer service employee cursing at a customer. Especially when that customer service employee works for an airline. In this case, Delta Air Lines.

Here, a burger with a bite in it by a steering wheel in a car. A McDonald's drive-thru employee's "customer service" is delighting the internet in a viral TikTok. Here, a burger with a bite in it ...

The video doorbell company allegedly "gave every employee ... full access to every customer video" before 2017 and failed to patch bugs in the system that allowed hackers to access cameras and ...