Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Canada, 1st Jul 2024 - Dynamics Square Canada, a leading provider of Microsoft Dynamics solutions, is thrilled to announce the expansion of Dynamics 365 to cater specifically to the needs of small ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

As enterprises scale, managing large and complex sales processes requires advanced tools that not only streamline operations but also enable data-driven decision-making. Sales automation software is ...

The MB-230T01: Microsoft Dynamics 365 Customer Service course is an in-depth training course designed to provide learners with the knowledge and skills necessary to effectively use and customize the ...