Negative employee feedback has prompted a division of the National Oceanic and Atmospheric Administration (NOAA) to seek development of a training program for supervisors on having “difficult ...

In the dynamic environment of the modern workplace, difficult conversations are inevitable. Whether it's addressing performance issues, navigating conflicts between team members or delivering critical ...

In an era where artificial intelligence negotiation tools are transforming how professionals prepare for critical conversations, smart negotiators across industries are discovering that AI can be ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

Words speak louder than actions. These key phrases will help you identify and adopt the communication style of truly mature ...

Being called into the boss’s office for a private conversation is intimidating. The request can leave you worried about your job security. If you aren’t happy at work, however, you may be the one who ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...