SINGAPORE--First launched globally in June this year, Dell Computer's premium support service will provide the highest level of care for its enterprise customers. Speaking at an event to introduce the ...

Forbes contributors publish independent expert analyses and insights. I help firms understand AI, mobile and cloud to improve their business It offers 24x7 phone support, onsite service after remote ...

ROUND ROCK, Texas--(BUSINESS WIRE)--Dell today announced it is expanding the availability of Premium Support, a service for consumer PCs that dramatically improves the customer experience through ...

After going through a controversial branding change that eliminated the beloved XPS name, Dell has launched its replacement. The new Dell 14 Premium and Dell 16 Premium Windows 11 laptops represent ...

All of these are underpinned by Dell’s SupportAssist technology. Touted as “the ultimate support service for consumer PCs,” Premium Support Plus is the, well, premium option, and I think the tagline ...

Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit, the company seems to be showing some self-awareness. After making some recent improvements to its ...

Dell said Monday that it is launching a premium support service for consumers. Under the arrangement, consumers would be able to contact a dedicated team for their Dell product issues--for a fee. In a ...

It's only fitting that on Throwback Thursday, we're bidding an official farewell to Dell's iconic XPS brand and saying hello to its spiritual successor, called Dell Premium. Dell had already announced ...