Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...
As the Christmas shopping deadline nears, companies of all kinds are challenged with a huge volume of customer service calls. Traditionally, those found on the other end of 800-numbers are humans. But ...
When your entire organization has a siloed view of customer experience, the mission is lost, and customers pay the price. Scripts, processes, technology and playbooks contribute valuable direction to ...
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