Zendesk this week upgraded messaging from an optional add-on to a core part of its customer service offering. The move comes after a surge in demand for messaging as a customer contact channel over ...

Use SMS messaging in text message marketing campaigns to reach customers on their mobile devices. Learn the types of SMS ...

We caught up with Freshworks Mukesh Mirchandani to hear his thoughts on the potential of messaging in customer service in this latest DX Leaders interview. Text messaging has become an everyday form ...

Third-party messaging platforms have evolved from nice-to-have to need-to-have capabilities for customer service organizations, advises Forrester Research analyst Julie Ask in a report titled “Using ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced ServiceNow Messaging Service to help ...

Connecting to your audience via text messaging can help a business grow. Learn tips for texts that engage leads, reduce no-shows, qualify leads and more.

To meet this changing landscape, many Global 2000 enterprises are using SMS as an integral part of their mobile approach to customer satisfaction. OpenMarket's Mobile Engagement Platform is a ...

Instant messaging (IM) isn't just for chatting up your friends and colleagues any more. Enterprises have started to explore using instant messaging for customer service. With Forrester Research ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Agent.ai, a leading provider of messaging-based customer support tools, announced it has raised a $2.7M seed financing round. The funding comes from a number ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...