When your field service management (FSM) platform enables great, effortless customer experience, the world works. Read this Constellation Research report to explore some of the top FSM vendors, ...
Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
COLORADO SPRINGS, Co.--(BUSINESS WIRE)--Cherwell Software, a global leader in delivering service experiences through integrated, adaptable technology that makes work flow, has been named a Customers’ ...
Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...
With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that. 7-Eleven prides itself on its ...
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