Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin.

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...

Consumers often turn to online reviews to decide where to shop, eat or book services, but a new Tulane University study finds ...

Loyalty will hinge on the quality of the customer experience. Customers can switch between brands at the touch of a button; according to PwC, one in three customers will leave a brand they love ...

CAMBRIDGE, Mass., June 17, 2024--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings, CX quality among brands in the US sits at an all ...

making the case that investing in quality customer service can differentiate a business. “As a customer experience person, you have to then find the cost savings that are in line with customer ...

We must always do right by our customers, and I am confident ... year unless the company succeeds in improving the quality of the app experience and rebuilding customer trust.

Since the closure of the Brand Ghana Office — a bold initiative launched under the previous NDC administration — Ghana has lacked a coherent and institutionalized nation brand strategy.In its absence, ...

Broadband Service Providers (BSPs) can improve their customer satisfaction via a new project that is providing them with the ...

Focus On The Quality Of Post-Service Operating in the water purifier category, what is absolutely crucial for brands is improving the overall customer experience and service quality, particularly ...