As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

Have you ever wondered what happened to the sweater you bought that turned out to be too small, or the kitchen gadget you were gifted but didn’t have use for? Few of us think about where products go ...

FedEx expanded its network of return facilities and is offering hassle-free returns for customers that shop at participating retailers. FedEx will offer customers an easier returns process, featuring ...

If you're running a retail-based business right now, you're probably feeling it from all sides. Tariffs and inflation are squeezing your costs. Consumers are tightening their spending. And what used ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead of leaning on rigid policies that risk ...

Some online shoppers are getting refunded for items without having to return them from some of the biggest names in retail, like Amazon and Walmart. While it seems like a generous offer, or that the ...

LOS ANGELES and SAN FRANCISCO and PHOENIX, April 05, 2018 (GLOBE NEWSWIRE) -- ReadyReturns, an automated online product returns system that adds “Amazon-like” returns to any e-commerce store, has just ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Loop, the leading returns platform that serves over 1,800 Shopify brands, released the findings of the “Consumer Report: How Returns Impact Customer Retention,” ...

Four out of ten consumers will return “at least” one online purchase each month, a new report finds. That’s a lot of returns, which presents a challenge for any online stores with tight margins. The ...