A database management system can help teams create databases and keep critical information organized in a central repository. However, to make the most of the system, it's critical that organizations ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

The ability to invest in strategic digital initiatives is one of the most important enterprise needs today. At least three factors contribute to the flexibility needed for such investments. The fourth ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

From AWS, Google and Oracle to Databricks, IBM and Snowflake, here are the top 16 vendors leading the cloud database management systems market, according to Gartner’s new Magic Quadrant. Gartner’s Top ...