A Web site that made a splash among consumers by helping them bypass companies' automated phone systems is now leading an effort from the corporate side to ease the problem -- and with some heavy ...

A simple, short phone tree is acceptable to many consumers ... of them when they call the customer back,” says Patty Smith, corporate communications director. Editor’s note: Feel like an ...

5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important ...