The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

As I’ve followed the progress of VoIP for the past 12 years (yeah, it’s been that long now), one of the most compelling types of investments in the technology comes from organizations that leverage ...

ORLANDO, Fla.--(BUSINESS WIRE)--Despite the tough economic conditions that face U.S. workers, Sprint (NYSE: S) today announced that it is looking for a few good men and women on an ongoing basis to ...

Sprint has entered the hostedcontact center space, a submarket that is rapidly expanding, with the introduction of an IP-based offering that is powered byAvaya technology. It is Sprint’s first ...

Sprint Nextel is making a big push to help customers understand their phones, creating a formal program to make store employees available to explain their products and set them up for buyers. The ...

Sprint Nextel expects to lay off as many as 2,500 people by year’s end, on the heels of reporting that it lost 545,000 customers in its third quarter. The operator could let go as few as 2,000 people ...

At its height, Sprint offered stock options and bonuses so rich that some of its 20,000-plus local employees made the equivalent of a year’s pay in a single check. At one point, the CEO’s secretary ...