Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. The shift from traditional, on-premise phone-system call centers to ...

Mitel's announcement to partner with LiveOps advances company's stated goals to invest in cloud and expand in the contact center. Last year Mitel announced that two of its key initiatives were to ...

A frequently asked question faced by organizations moving their premises-based systems to the cloud is whether to take a best-of-breed approach versus a single solution. This article explores how two ...

For current NiCE CXone customers, BluIP UCaaS is more than a phone system upgrade — it is a natural extension of their ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced an enhanced strategic agreement with Deloitte Canada, an ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include ...

Envera upgrades RingCentral MVP (Message, Video, Phone) solution which includes next-generation HD video technology For the majority of residential communities, having an around-the-clock security ...

Channel partners agree that cloud contact center is one of the hottest areas in IT right now. What isn’t clear is whether a best of breed approach, or a single vendor for all CCaaS and UCaaS needs is ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

ROCKVILLE, Md., Aug. 07, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a leading provider of cloud contact center solutions, today announced the selection of its Total Cloud offering by a Forbes Global 2000 ...

New 2.0 release embeds contact center solution and advanced features for leading CRM platform to optimize customer service or sales. ROCKVILLE, Md. — 3CLogic, a leading provider of cloud contact ...