PARIS (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new product to ...

Call centre QA is how you determine if your agents are meeting your goals. It’s your opportunity to identify the effectiveness of your customer service and improve the overall customer experience.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has made available its Softphone Connector on salesforce.com's AppExchange 2. The Softphone ...

Altitude uCI Contact Centre Suite is the UK’s No.1 solution according to readers of Network Computing magazine London, United Kingdom, April 18th 2011 – Altitude Software, the leading independent ...

Dubai, United Arab Emirates, July 03, 2014 --(PR.com)-- VOCALCOM, a leading multi-channel Contact Centre Solutions provider for the Middle East and Africa was appointed to integrate AW Rostamani’s ...

Call centre software company Aircall has raised a further $120 million in funding from investors including Goldman Sachs Asset Management, lifting its valuation to more than $1 billion. PARIS, June 23 ...

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