LOWELL, Mass., May 22, 2025 (GLOBE NEWSWIRE) -- Jabra, the world’s leading professional audio brand, today announced Jabra ...

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...