Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

Call centers are struggling with "surging call ... Here's why it matters New tech and legislation could improve conditions Carbyne CEO Amir Elichai said the first priorities for addressing the ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...