Companies must now focus on metrics that take into account the unique challenges of remote work. One important metric is agent availability and adherence. In a traditional call center, agents are ...

While call center automation offers many benefits, it’s not perfect. Some of the greatest challenges of this strategy include a loss of human interaction and the inability to solve complex ...

As AI continues to gain ground in the call center industry, understanding its benefits, applications, and challenges is important for staying ahead in a competitive market. Learn More Learn More ...

Although call centers can be beneficial in a few ways, like requiring less work and providing reliable contact, they have their challenges, like being slow or not offering monitoring. Regardless ...