SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Oracle today launched several updates to the Oracle Customer Experience (CX) Cloud at its Oracle OpenWorld user conference in San Francisco. The latest updates include digital assistants for sales, ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced the latest advancement from Talkdesk 20-in-20; Talkdesk CX Cloud™, the industry’s ...

Mitel Networks Corp.’s CX platform is one of the first genuine attempts to solve this problem at the product layer rather than just the infrastructure layer. The timing matters because the market is ...

Forrester announced the acquisition of FeedbackNow, which makes physical buttons and monitoring software to measure and analyze customer experience (CX), and GlimpzIt, an artificial intelligence (AI) ...

The partner version of Cisco’s popular customer experience (CX) cloud portal, PX Cloud, can help partners refine their own CX practices. The portal is now available to Cisco partners around the world.

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk ®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today ...

At CloudWorld, the company said it is planning to add over 50-plus generative AI use cases across its Fusion Cloud suites in the next six months. Just months after partnering with large language model ...

Oracle on Tuesday is announcing three new products within its Customer Experience (CX) Cloud Suite: An analytics application called Infinity; a powerful, easy-to-use segmentation tool for marketers ...

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