To help gain insight on how happy your customers truly are with your business, you can utilize metrics, like NPS and CSAT. Never heard of these before? No worries—I’ll give you the scoop on ...

Gathering CX metrics like CSAT provides decision-makers with quantitative and qualitative actionable data at key interaction points. What does CSAT stand for and how can you calculate customer ...

The CSAT metric is part of a typical voice of customer strategy, but it is largely designed around the customer satisfaction survey question itself. CSAT surveys are indispensable tools ...