Business Wire

Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the Year

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced that it has been awarded the ...
EDN

Aspect Software Strengthens its Presence in the Middle East with Launch of Aspect Workforce Optimization 8.0

Aspect Workforce Optimization 8.0 ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience Provides visibility into needs that increase engagement ...
Business Wire

Aspect Appoints Elizabeth Del Ferro as Chief Growth Officer to Accelerate Growth and Go-to-Market Execution

Enterprise SaaS leader to oversee global sales and go-to-market operations as Aspect drives expansion in workforce optimization and intelligence BOULDER, Colo.--(BUSINESS WIRE)--Aspect, a leader in ...
Arizona Daily Star

Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Center

and digital channels, creating smooth channel transitions.
Morningstar

Aspect Expands Cloud Workforce Experience and Developer Tools to New Regions and Introduces AI-Powered Forecasting

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...
Arizona Daily Star

Kobie Marketing Selects Aspect Software’s Zipwire and Workforce Management to Transition Its Contact Center Operations to the Cloud

To learn more about Aspect Zipwire please visit http://www.aspect.com/solutions/call-center/cloud-contact-center/aspect-zipwire. To learn more about Aspect Workforce ...
infotechlead

Customer contact solutions provider Aspect expands top management

Infotech Lead America: Customer contact and enterprise workforce optimization provider Aspect Software has expanded its team to support its growth strategy. Spence Mallder joins Aspect as senior vice ...
EDN

16- 24 November is Aspect Optimization Week in Middle East

– 70% of human resource which deliver customer experience and 17% of customer loyalty reside within the back office – 60% of customer dissatisfaction sources are found in the back office The Middle ...
No Jitter

Aspect Software, Noble Systems Merge to Create Alvaria

Contact center and workforce optimization (WFO) provider Aspect Software this morning announced that it will merge with contact center provider Noble Systems to form Alvaria. The new Alvaria will ...
No Jitter

Aspect Highlights New Microsoft Integration at Customer Event

Aspect shows off a renewed vigor, including a new co-CEO and a broader-than-Lync Microsoft integration message. This week, Aspect held its first user event in three years. Like the economic doldrums ...
Destination CRM

Aspect Software Integrates Aspect Workforce Management and Amazon Connect

Aspect Software, a provider of consumer engagement, workforce optimization, and self-service omnichannel solutions, has integrated Aspect Workforce Management with Amazon Connect, bringing Amazon ...