NEW YORK, July 12, 2021 /PRNewswire/ — Centrical announces today the general availability of Centrical for Amazon Connect, a new application designed to orchestrate an AI-powered gamified experience ...
Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...
Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...
At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while ...
Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...
NEW YORK, July 12, 2021 /PRNewswire/ -- Centrical announces today the general availability of Centrical for Amazon Connect, a new application designed to orchestrate an AI-powered gamified experience ...
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