Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan? Explore HBR HBR Store ...

I’ve long held the belief that there are only three important aspects when it comes to sales success: a quality product, the ability to empathize, and a transparent and predictable process. Of these ...

The six steps have been presented by IT analyst Matthew Tharp, drawing on experiences of General Electric and Tokio Marine. Central to many of the processes described is the relationship between the ...