One firm controls quarter of 1-800 numbers; many redirect callers to phone-sex lines. The toll-free number for Glenn Noyes’ business, Patriot Auto Services, in Edgewater, Md., was mistakenly canceled.

In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...