Network Rail tells staff to stop saying passenger in bid to 'speak customer's language’ - Switching ‘passenger’ to ‘you’ ...

Network Rail is facing a backlash from travellers after it began removing "long-distance" trains from station boards early, ...

A language handbook for Network Rail workers is instructing them to stop using the word 'passenger', with the rather confusing aim of putting 'passengers first' ...

Guidance also says ‘pregnant women’ should now be called ‘pregnant people’ ...

Julien Dehornoy, currently CEO of Keolis Downer, an Australian intermodal public transport provider, will take up the role in April 2025.

Network Rail has instructed employees to stop using the word 'passenger' in a bid to make their services come across as less formal, it has been revealed. The company, which owns and maintains ...

Network Rail’s Biodiversity Strategy Manager, Neil Strong, added: “Planting trees in safer spaces with The Tree Council is ...

NETWORK Rail has applied to Cumberland Council for listed building consent so that repairs can be carried out to a viaduct in the Brampton area.

Commuters and travelers in the northwest of England were hit with major travel disruption Friday after a car plunged from a ...

Network Rail staff have been told not to call people using trains “passengers” in written communication and responses, and instead to address them directly. In a guidance document called ...